At Horseshoe Bay Vacation Rentals, we pride ourselves on exceptional customer service and repeat guests. However, not all places and owners have the same ambitions. So we want to make sure that you holiday is the best ever. Whether you are staying with us or someone else, we always recommend the following:
Read the reviews. Reviews are a great way to get a better idea of what the property is really like. As with all reviews, keep in mind they can be very personal based on travelers’ various discerning tastes, so be sure to check out the individual posts (especially the most recent) in addition to just the rating score.
Talk to the homeowner. Ask a lot of questions so you know what to expect upon arrival, as well as to build trust between you and the homeowner – trust that you’re getting what you paid for and that they’re renting to someone who will respect their property. Homeowners typically have a wealth of local knowledge and can also provide the kinds of helpful tips and recommendations you can’t find in guidebook.
Get the name of an on-site contact. Before leaving for your trip, get the name of a local contact or property manager to help you should any issues arise.
Get all rental rules in writing. By asking for all rules in advance, including check-in/out times, cancellations, etc, you can help avoid any last-minute surprises.
Call first before paying. Always call ahead to confirm the details of your reservation and payment before making the purchase.
If possible, pay online by credit card or via secure services like PayPal. It’s the safest option to protect your travel investment. If an owner requires you to mail cash or use a wire transfer service, consider it a red flag and move on to another rental.
We really hope to welcome you for your next trip at Horseshoe
Bay Vacation Rentals, but if you choose to go elsewhere, please be smart and follow these few guidelines to ensure you have an amazing stay.